Help center
Common questions, and how to reach us.
Common questions
Is RealHSK free?
Yes. Without an account you can read every story, play its audio, tap any word for its pinyin and meaning, see the vocabulary and grammar notes of each story, take the level check, browse the HSK vocabulary lists and follow the grammar course.
Do I need an account?
No. A free account saves your words, syncs your progress, opens every story where you left off on any device, and lets you comment on stories. You sign in with Google or with a link sent to your email.
How do I find stories at my level?
Take the 2-minute level check; no account is needed. After it, or after a few stories, every story shows how much of it you already know, and Up next suggests stories that fit your level.
How do I pay, and where are my invoices?
Payments go through Paddle, our payment partner. On your Account page, Manage subscription opens your subscription page at Paddle, where you can change your card and see your invoices.
How do I cancel Premium?
On your Account page, choose Manage subscription and cancel there. You keep Premium until the end of the period you paid for and are not charged again.
Can I get a refund?
If something went wrong with a payment — you were charged twice, charged after cancelling, or could not use Premium because of a fault on our side — email hello@realhsk.com within 30 days of the charge. We review every request.
I found a mistake in a story. How do I report it?
Email hello@realhsk.com with the page address and the word or sentence concerned: wrong pinyin, a wrong meaning, a translation that does not fit, or a broken link.
How do I delete my account and my data?
Email hello@realhsk.com to ask. We may first need to confirm that the account is yours. We then delete the personal data linked to the account, except what we are required to keep.
Contact us
Write to us about anything on RealHSK:
When you report a mistake, include the page address and the word or sentence concerned.